Wednesday, September 07, 2005


Jody L Jones
Study Guide

This study guide contains questions that you should know the answers to when you come to take your exam. Most exam questions will be taken directly from this study guide. If you know the answers to the following questions, you will be prepared for the exam.

Chapter 1

1. Briefly describe the process of management.
2. The United States was competing in the 1960's to be the first nation to land a man on the moon and return him safely to earth. Analyze this competition in terms of efficiency and effectiveness from the point of view of the United States.
3. Describe the skills necessary for performing a manager's job. Provide examples of each.
4. Why are conceptual skills most important for top managers?
5. Briefly discuss the relationship between management skills and management level.
6. What are technical skills? At what level are they most important and why?
7. Describe the three categories of managerial roles and explain how they differ.

Chapter 2

1. Identify and briefly describe the interacting elements in a learning organization.
2. Discuss the advantages and disadvantages of Taylor's Scientific Management.
3. The writings of Fayol, Taylor, and Weber provide the foundation for modern management. Identify the school of thought associated with each writer and compare the focus that each writer takes in relation to the organization.
4. Briefly describe what happened in the Hawthorne Studies and explain the results and conclusions of these studies.
5. Briefly describe systems theory, including synergy and negative entropy.
6. Discuss the differences between the case view, the universalist view, and the contingency view.
7. What are the three important adjustments that need to be to create a learning organization in order to promote continuous learning? Why is each important?

Chapter 3

1. Define the external organizational environment. List the four things this environment includes that could influence an organization.
2. Name the five dimensions of the general environment and describe each dimension.
3. Briefly describe the task environment and its four primary sectors
4. Based on the model in the text, discuss the relationship between external environmental characteristics and uncertainty.
5. Discuss the different levels of culture.
6. What are the two types of heroes? Give at least one example of each and why the examples are heroes.
7. List the four categories of culture and describe what kind of environments each fit best in.
8. Briefly discuss the two key areas that cultural leaders influence culture.

Chapter 4

1. Describe the four stages of globalization with specific reference to strategic orientation, stage of development, cultural sensitivity, and manager assumptions.
2. Identify and briefly explain at least two key factors in economic, sociocultural and political-legal environments that affect an organization.
3. Describe GATT and the World Trade Organization.
4. Explain NAFTA.
5. Briefly explain the difference between high power distance and low power distance.
6. Briefly describe the social characteristic of ethnocentrism and explain how this can have an impact on the success of an international manager.
7. What is global outsourcing? Identify a unique variation of global outsourcing.

Chapter 5
1. Compare and contrast the utilitarian approach with the moral-rights approach to ethical decision making.
2. The criteria of corporate social responsibility suggest that economic responsibilities are of the
greatest magnitude, followed by legal, ethical, and discretionary responsibilities. Do you agree?
3. which do you think would be more effective for shaping long-term ethical behavior in organizations:
A written code of ethics combined with ethics training or strong ethical leadership? Why?

Chapter 6

1. Name and describe the five different categories of small business owners.
2. Identify and describe the reasons why small business is such a dynamic part of today’s economy.
3. Briefly define and compare internal and external locus of control.
4. What is tolerance for ambiguity? Why is it an important trait?
5. Name five of the ten characteristics of a successful business plan.
6. Define a corporation and briefly discuss the primary advantages and disadvantages of forming a corporation.
7. What is the fundamental difference between the suppliers of debt and equity financing?

Chapter 7

1. In what ways do plans and goals benefit an organization?
2. Compare the four levels of goals and plans.
3. Briefly define the characteristics of an effective goal.
4. List and define the four major activities that must occur in order for management by objectives (MBO) to succeed.
5. Define the new planning paradigm and explain the rationale behind it.

Chapter 8

1. Briefly explain the three grand strategies for domestic operations.
2. Name and describe the three types of global strategies.
3. Compare and contrast the three levels of strategy in an organization.
4. In order for companies to remain competitive, their strategies must focus on three things. Describe these three focuses.
5. Differentiate between strategy formulation and strategy implementation.
6. Briefly describe the Boston Consulting Group matrix, including its dimensions, quadrants, and strategic recommendations.
7. Briefly discuss Porter's three competitive strategies.

Chapter 9

1. Explain the difference between programmed and nonprogrammed decisions and give an example of each.
2. Compare decision conditions of certainty, risk, uncertainty, and ambiguity.
3. Briefly describe the assumptions underlying the classical model of decision making.
4. Explain the four underlying assumptions of the classical model.
5. List and describe the four basic assumptions of the political model.
6. What are the six steps in the managerial decision making process?

Chapter 10

1. Compare and contrast authority, responsibility, accountability, and delegation.
2. Briefly explain the concept of line and staff departments and authority.
3. List the factors that are associated with less supervisor involvement and thus larger spans of control.
4. Define span of management and explain if there is an ideal span of management.
5. Identify the three factors that typically influence centralization versus decentralization.
6. What is the horizontal matrix approach to departmentalization and what are its main advantages?
7. What is(are) the difference(s) between cross-functional and permanent teams?
8. Describe reengineering and what it involves.

Chapter 11

1. Describe the four characteristics of creative people and organizations.
2. Describe the tactics for overcoming resistance to change.
3. What is organizational change and what are the four major types of change?
4. Jim Read, the president of Read Corporation, says, "When my employees make mistakes trying to improve something, I give them a round of applause." What is the underlying logic of this statement and what value does it produce?
5. Name and briefly describe the four roles in organizational change.
6. Explain the concept of force field analysis.
7. Explain the horizontal linkage model.

Chapter 12

1. Explain the role of human resource management in organizational strategic planning.
2. Describe the tools managers use to recruit and select employees.
3. Describe federal legislation and societal trends that influence human resource management.
4. Describe how organizations maintain a workforce through the administration of wages and salaries, benefits, and terminations.

Chapter 13

1. Discuss the challenges of managing a diverse workforce.
2. Define the importance of multicultural teams and employee network groups for today’s globally diverse workforce.
3. What is the glass ceiling? Why has it been such a barrier for women and minorities?
4. What is monoculture?

Chapter 14

1. Describe the different components of attitude using an example.
2. Define perceptual selectivity. Briefly explain the characteristics of the stimuli and the perceiver that affect this process.
3. Briefly describe the perception process.
4. Describe any three common perceptual distortions that managers make. Give an example of each.
5. Describe the three factors that influence whether an attribution will be external or internal.
6. Explain the Big Five personality factors. Are these applicable in an international context?
7. What are the five components of emotional intelligence? Explain.

Chapter 15

1. What are the five bases of power and which one is generally the most expensive to use?
2. Explain the difference(s) between an autocratic and democratic leader.
3. What is the basic difference between consideration behavior and initiating structure behavior?
4. What three factors combine to create the situation in Leadership Contingency Theory and what combination of the three best matches a low LPC style? Explain.
5. Describe the three situational elements under Fiedler’s Contingency Theory that can be described as either favorable or unfavorable.
6. According to the path-goal theory of leadership, one of the leader's roles is to increase rewards. Briefly explain this role.
7. Differentiate between a substitute and a neutralizer.
8. Distinguish between charismatic and transformational leadership.

Chapter 16

1. Differentiate between intrinsic and extrinsic rewards.
2. Briefly describe Maslow's hierarchy of needs theory.
3. Compare the five groups of needs in Maslow's theory with the three groups of needs in Alderfer's ERG theory.
4. In David McClelland's acquired needs theory, what are the three acquired needs most commonly discussed and which is/are not dependent on relationships with other people?
5. Briefly explain expectancy theory.
6. Explain employee growth-need strength and its relationship to the job characteristics model.

Chapter 17

1. Describe the four models of organizational communication.
2. Name four different communication channels. Give examples of each, and list strengths and weaknesses.
3. What are the barriers to communication? Give examples of each, and methods to decrease these barriers.

Chapter 18

1. What are the three key components of the author's definition of a team?
2. Discuss the differences between groups and teams.
3. Describe the three types of formal teams.
4. What are self-directed teams? Briefly discuss three characteristics or elements of self-directed teams.
5. Describe the stages of team development.
6. Briefly discuss the various styles that can be used to handle conflict.
7. List and briefly discuss the potential costs of teams.

Chapter 19

1. In terms of time horizon, there are three options for organizational control focus. One is feedback control. Name the other two and briefly compare each of the three.
2. Identify and briefly describe the four steps of the feedback control model.
3. Describe the difference between a balance sheet and an income statement.
4. Identify and briefly describe each of the common financial ratios addressed in your text.
5. In a TQM program, what is benchmarking?
6. Compare bureaucratic control with decentralized control.
7. What are the positive and negative factors associated with TQM.

Chapter 21

1. What is operations management?
2. What is the difference between a manufacturing and service organization? Give examples of each.
3. Describe the four common systems for manufacturing layout.
4. What are the three components of inventory? Describe the role of each.
5. Compare and contrast just in time inventory, lean manufacturing, and their roles in improving productivity.


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